At Apexx Industries, we are committed to providing our customers with the highest quality products and exceptional service. We understand that sometimes things may not go as planned, which is why we have developed this refunds policy to ensure a fair and transparent process for all parties involved.

1. Scope and Applicability

This refunds policy applies to all purchases made through the Apexx Industries website (www.apexxindustries.com.au) and is subject to Schedule 2 to the Competition and Consumer Act 2010 of Australia and Parts 6 and 7 of the Competition and Consumer Regulations 2010.

2. Returns Eligibility

Customers may be eligible for a refund, exchange, or store credit under the following circumstances:

• The item is faulty, damaged, or not as described.
• The item does not meet the consumer guarantees outlined in the Australian Consumer Law.
• The item is returned within 30 days of the purchase date.

3. Return Process

To initiate a return, customers must contact our customer service team within 30 days of receiving the item. Upon approval, customers will be provided with a return authorization (RA) number and instructions for returning the item.

Customers are responsible for returning the item in its original condition and packaging, unless the item is faulty or damaged. All return shipping costs are the responsibility of the customer, except in cases where the item is faulty or incorrect.

4. Faulty or Incorrect Items

In the event that an item is faulty, damaged, or incorrect, Apexx Industries will cover the cost of return shipping and offer a full refund, exchange, or store credit.

5. Refund Processing Time

Once the returned item is received and inspected, refunds will be processed within 10 business days. Refunds will be issued in the original form of payment, unless otherwise specified by the customer.

6. Restocking Fee

A restocking fee of 15% will be applied to all returns, excluding faulty or incorrect items. This fee covers the cost of restocking and processing returned items.

7. Refund Calculation

Refunds will be calculated as follows:

Refund Amount = Purchase Price - Restocking Fee - Original Shipping Cost

8. Contact Us

For any questions or concerns regarding our refunds policy, please contact our customer service team at support@apexxindustries.com.au or by phone at [insert phone number].

At Apexx Industries, we strive to ensure that every customer is satisfied with their purchase. Our refunds policy is designed to uphold the highest standards of fairness and transparency, while also complying with Australian consumer protection laws. If you have any further questions or require assistance, please don't hesitate to reach out to us.